Message status

The real-time dashboard lets you check when your message was delivered. You can also check the status of your messages

For security, this information is only available for 7 days after a message has been sent. You can download a report, including a list of sent messages, for your own records.

A picture of the sending flow of messages, showing the three states of Sending, Delivered, and Failed. Also shows the next steps when messages fail, deleting data and trying a new method for permanent failures, and trying again or trying a new method for temporary failures

Types of message status

GC Notify has the following types of message status (API message status may be different and is found in technical documentation):

Emails

Message statuses – emails
Status Description
Sending
GC Notify has sent the message to the email provider.
Delivered
The message was successfully delivered. GC Notify will not tell you if a user has opened or read a message.
Email address does not exist
The provider could not deliver the message because the email address was wrong. You should remove this email address from your database.
Inbox not accepting messages right now
The provider could not deliver the message after trying for 72 hours. This can happen when the recipient’s inbox is full. You can try to send the message again.
Technical failure
There was a connection problem between GC Notify and the email provider. You’ll have to try sending your messages again.

Text messages

Message statuses – text messages
Status Description
Sending
GC Notify has sent the message to the cellular provider.
Sent internationally
The message was sent to an international number. The mobile networks in some countries do not provide any more delivery information.
Delivered
The message was successfully delivered. GC Notify will not tell you if a user has opened or read a message.
Phone number does not exist
The provider could not deliver the message because the phone number was wrong. You should remove this phone number from your database. You’ll still be charged for text messages to numbers that do not exist.
Phone number not accepting messages right now
The provider could not deliver the message after trying for 72 hours. This can happen when the recipient’s phone is off. You can try to send the message again. You’ll still be charged for text messages to phones that are not accepting messages.
Technical failure
There was a connection problem between GC Notify and the cellular provider. You’ll have to try sending your message again. You will not be charged for text messages that are affected by a technical failure.